Right of withdrawal and returns
When does the right of withdrawal and exchange start?
Your right of withdrawal and exchange starts from the day you receive your goods.
How do I change my mind and request a return or exchange?
You must contact hamphi.com within the first 14 days of receiving your item. Send a message to us by email at info@hamphi.se clearly stating that you want to change your mind and request a return or exchange.
How will the refund be made?
The refund will be made in the same way you paid for the products. This can be via the same payment method or to the same account used for the purchase.
What happens if I do not contact hamphi.se within 14 days to request a withdrawal or exchange?
If you don't contact us within 14 days of receiving your item, the right of withdrawal and exchange will lose its validity, and you will not be able to request a return or exchange.
Who is responsible for the return costs?
As a customer, you are responsible for the return costs to Hamphi AB. Return costs vary depending on your country and the size of the products. It is important to pack the products well and follow our return instructions to avoid any deductions from the refund.
What are the requirements for returns?
Returned goods must be in complete original packaging with no damage. Tape or shipping labels must not be attached directly to the original packaging, but only to the outer packaging. A return form must be filled in and attached to the package. Failure to comply with the return requirements may result in a deduction from the refund.
What happens if I do not collect my package or refuse delivery?
Failure to collect your parcel or refusing delivery may result in additional costs, including return shipping, handling fees and processing costs. The fee varies depending on the country of origin of the shipment and the size of the products.
How long does it take to get a refund?
If your return is approved, we at Hamphi AB will refund what you have paid for the products within 30 days of receiving the returned goods. Please note that the shipping cost of your original purchase will not be refunded.
What do I do if I have a complaint or claim?
If you have a complaint or claim against us, please contact our customer service by email at info@hamphi.se. We aim to resolve any issues and complaints in the best possible way.
Can I return products that I have installed myself?
Products that you have installed or removed yourself are not covered by the right of withdrawal, as they are no longer considered to be in new condition. We at Hamphi AB do not take responsibility for any damage that occurs when installing products on your own.
Where can I find Hamphi AB's full terms and conditions of purchase?
Our full terms of purchase are available on our website under the section"Terms of purchase".