We offer individuals 14 days of open purchase from the date of receipt of the package.

Follow the steps for returns here

How long will my package remain with the agent?

The package will remain for 7 days with Postnord and for 14 days with DHL from the time it arrives.

How do I cancel my order?

Send an email to info@hamphi.com do not forget to include your order number.

What delivery options do you offer?

Varubrev hem:

For orders that have a low weight and volume, the delivery method Varubrev can be used. This delivery method is not available for larger items. Varubrev is delivered directly to your address.

Parcel to agent:

For orders to parcel agents, we use DHL Service Point or Postnord MyPack Collect. When your order has arrived at an agent, a notification is sent to you. Notification is done via SMS or letter.

(in some cities* packages are delivered to agents and parcel boxes on Saturdays)

*Uppsala

*Stockholm

*Gothenburg

*Trelleborg

*Helsingborg

*Karlskrona

*Lund

*Malmö

Home delivery:

For the delivery option 'Home delivery' we use UPS. These options are shown as available only for those areas where our carriers can offer this service. Our carriers will notify you via SMS and suggest a time for delivery. With these delivery options you have the possibility to influence the execution of the delivery, whereby additional costs may arise. In cases where your choices may create additional costs, this will be clearly communicated in the carrier's interface and these are then handled as a business relationship between the recipient and the carrier.

When and how is my invoice sent?
For 30-day invoices, the invoice is sent by email. If you do not have your invoice, you can log in to My pages at Klarna.

For partial payment, the first invoice is sent by letter and arrives in the middle of the following month that the purchase was made. For example, the first invoice for purchases made in January will arrive in mid-February.

I am returning part of my order. What about the invoice?
When we receive your return, the returned items will be removed from the invoice and an updated version will be sent by email from Klarna. Wait for and pay the updated invoice. In case of payment before registered return, a partial payment account will be created with Klarna.

I have paid with a gift card and want to make a repurchase. What about the refund?
The amount will be deposited as a new gift card. The amount can be used to pay for a new purchase.

Refunds
Refunds are made in the same way you paid for the products. As soon as possible or at the latest within 30 days from the day we received the return.

What payment options do you offer?

Private person/company:

Card payment
Visa, Maestro, Mastercard, American Express or UnionPay. No extra charge.

Express payment
Apple Pay, Google Pay, Shop Pay, PayPal. No additional fee.

Invoice payment
Pay after you receive the goods, payment terms 30 days via Klarna. No invoicing fee is added. The invoice is sent by email.

Partial payment
3 or 12 months interest-free via Klarna. Set-up fee and handling fees apply. Read more here. 24 months Klarna Account, pay a minimum of SEK 100 per month or in 24 months. Interest is added. Read more here.

Swish
You can pay with the Swish app via your mobile device, select the option in the checkout via Klarna and then follow the instructions using your Mobile Bank ID. The money will be deducted directly from the account you have linked to the Swish app. No additional fee.

Businesses:
As a company, you also have the option of choosing an advance invoice or an invoice directly from us. A credit check may be required, no extra charge.

How do I make a complaint about a product?

Contact us via info@hamphi.com. Describe your case and attach a picture showing the fault with the product.

How will my complaint be handled?

In the first instance, the fault will be rectified on the item and we will of course cover the cost. In the case of an approved complaint and if a repair is not possible, you will be replaced with a new product, or alternatively a credit or refund if the product is not available.