When does the right of withdrawal and exchange apply?
Your right of withdrawal and exchange as a private customer is valid for 14 days from the date you receive your order.
How do I cancel my purchase and request a return or exchange?
To register a return, log in to your account using the icon in the upper-right corner of our website. Then go to My Orders, select the order you wish to return, and submit your return request.
Once your return has been approved in our system, you will receive a separate email containing a return shipping label along with instructions on how to send the item back.
How will my refund be processed?
Your refund will be issued using the same payment method you used for the purchase within 30 days after we have received your returned items. The refund will be made to the same payment method or account used when placing the order.
What happens if I do not contact Hamphi.com within 14 days to request a cancellation or exchange?
If you do not register your return within 14 days of receiving your order, your right of withdrawal and exchange will expire, and you will no longer be able to request a return or exchange.
Who pays for the return shipping?
As the customer, you are responsible for the return shipping costs to Hamphi AB. Return shipping costs vary depending on your country and the size of the products. Please ensure the products are carefully packaged and follow our return instructions to avoid deductions from your refund.
What are the requirements for returns?
Returned products must be in their complete and undamaged original packaging. Tape or shipping labels must not be attached directly to the original packaging, only to the outer packaging. The return form must be completed and included inside the package. Failure to meet these requirements may result in deductions from your refund.
What happens if I do not collect my parcel or refuse delivery?
If you fail to collect your parcel or refuse delivery, additional charges may apply, including return shipping, administration fees, and handling costs. These charges vary depending on the destination country and the size of the products.
How long does it take to receive my refund?
If your return is approved, Hamphi AB will refund the amount paid for the products within 30 days after we have received the returned items. Please note that the original shipping cost is non-refundable.
What should I do if I have a complaint or claim?
If you have a complaint or claim, please contact our customer service by email at [email protected]. We will do our best to resolve any issues or complaints as quickly and fairly as possible.
Can I return products that I have installed myself?
Products that have been installed or fitted by you are not covered by the right of withdrawal, as they are no longer considered to be in new condition. Hamphi AB accepts no responsibility for any damage caused by self-installation of products.
Where can I find Hamphi AB's complete Terms and Conditions?
Our complete Terms and Conditions are available on our website under the section Terms and Conditions.