Contact us if you have any questions!
Address:
Viaredsvägen 43A, 504 64 Borås
Opening hours
Phone:
Weekdays 09.00-15.00: +46 (0) 10 204 00 18
Closed for lunch 12.00-13.00
Store:
Weekdays 8.00-16.00
Address:
Viaredsvägen 43A, 504 64 Borås
Opening hours
Phone:
Weekdays 09.00-15.00: +46 (0) 10 204 00 18
Closed for lunch 12.00-13.00
Store:
Weekdays 8.00-16.00
We offer private individuals 14 days of open purchase from the time the package is received.
Contact us to make a return!
How long does my package stay with the agent?
The package remains for 7 days with Postnord and for 14 days with DHL from the time it arrived.
How do I cancel my order?
Send an email to[email protected]don't forget to include your order number.
What delivery options do you offer?
Delivery letter home:
For orders that have a low weight and volume, the delivery method Varubrev can be used. This delivery method is not available for larger items. Bill of lading is delivered directly to your address.
Package for agents:
For orders to parcel agents, we use DHL Service Point or Postnord MyPack Collect. When your order has arrived at an agent, a notification will be sent to you. Notification takes place via SMS or letter.
(in some cities* parcels are delivered to agents and parcel boxes on Saturdays)
*Up sale
*Stockholm
*Gothenburg
*Trelleborg
*Helsingborg
*Charleskrona
*Grove
*Malmö
Home delivery:
For the delivery option 'Home delivery' we use UPS. These options are shown as available only for the areas where our carriers can offer this service. Our carriers will notify you via SMS and suggest a time for delivery. With these delivery options, you have the opportunity to influence the execution of the delivery, whereby additional costs may arise. In cases where your choices may create extra costs, this will be clearly communicated in the carrier's interface and these are then handled as a business relationship between the recipient and the carrier.
When and how will my invoice be sent?
In the case of an invoice for 30 days, the invoice is sent via email. If you are missing your invoice, you can log in to My Pages at Klarna.
In case of partial payment, the first invoice is sent by letter and arrives in the middle of the following month in which the purchase was made. For example. first invoice for purchases made in January, will arrive in mid-February.
I will return parts of my order. What will happen to the invoice?
When we have received your return, returned goods are removed from the invoice and an updated version is sent via email from Klarna. Wait and pay the updated invoice. When paying before a registered return, a partial payment account is created with Klarna.
I have paid with a gift card and will make a return purchase. How about a refund?
The amount will be deposited as a new gift card. The amount can be used to pay for a new purchase.
Refund
Refunds are made in the same way as you paid for the products. As soon as possible or at the latest within 30 days from the day we received the return.
What payment options do you offer?
Private person/company:
Card payment
Visa, Maestro, Mastercard, American Express or UnionPay. No extra charge.
Express payment
Apple Pay, Google Pay, Shop Pay, PayPal. No extra charge.
Invoice
Pay after you receive the goods, payment terms 30 days via Klarna. No billing fee is added. The invoice is sent via email.
Partial payment
3 or 12 months interest-free via Klarna. Setup fee and airmail fees are added. Read more here. 24-month Klarna Account, pay a minimum of SEK 100 per month or over 24 months. Interest is added. Read morehere.
Swish
You can pay with the Swish app via your mobile device, select the option at checkout via Klarna and then follow the instructions using your Mobile Bank ID. The money is withdrawn directly from the account you have linked to the Swish app. No extra charge.
Business:
As a company, you also have the option of choosing an advance invoice or an invoice directly from us. Credit information may be taken. No extra charge.
How do I advertise a product?
Contact us via[email protected]. Describe your case and attach a picture showing the fault with the item.
How will my complaint be processed?
In the first place, the fault on the product is rectified and of course we bear the cost. In the event of an approved complaint and if a repair is not possible, you will be replaced with a new product, alternatively a credit or refund if the product is not available.
Normal delivery time is 1-3 working days. Some items are made-to-order items and may have a slightly longer delivery time. To see the latest information on the current stock balance, see the product page for the respective item.